CSA Policy

  • Signing Up

When you sign up, a secure, online member profile is created for you with your share options, your pick-up location, and your account activity. You can view and edit your account, change your pick up location, payment information, or password and even place a vacation or suspension hold just by signing in to your account.

  • Payments

Electronic check is the easiest form of payment. It’s automatic and you will get a statement by email. We do not store any of your personal or financial information on our website. Our order site is run by Farmigo and your information is stored securely by Authorize.net. If you prefer we will take a personal check mailed to 40 4th St #234 Petaluma CA 94952. If you have any questions at all please call our CSA Coordinator at (707) 835 6956.

  • Picking Up Your Box

Please remember to pick up your box during the hours your drop site is open. Every location is laid out differently and has different times. Please read the information sheet of your drop site and be sure that all the requirements of that drop site work for you.

  • Missing Your Pick Up

If you miss the time slot at your drop-site, there is no guarantee that the box will be there the next day. Each drop-site has its set time window, please be sure that you can get to it in that time. We’re sorry but we cannot give a credit for boxes that are not picked up.

  • Changing Your Pick Up Location

If you want to change your pick up location, please do so before the Monday of that week.You can do so via your online account, or email us at: firstlightcsa@gmail.com

  • Vacation and Suspension Holds

While the farm keeps producing vegetables, people like to go on vacation. So, although we prefer that you find a friend to pick up your box if you are out of town, you have the option of putting your delivery on hold for the weeks you are gone. Please do this before midnight on Sunday for the coming week. Your account will not be charged while your delivery is on hold.

  • Communications

Sometimes we will need to send out alerts about your order. By becoming a member of our CSA, you are agreeing to open and read all email communications as soon as you see them since much of the information is time sensitive.

  • Newsletter

Each week we will send out a newsletter electronically that will let you know what will be in the box for that week, recipes for those vegetables, what’s going on at the farm and generally in the farming community and any events that may be coming up.

  • Cancellations

We expect you to stay with us for the growing season and hopefully beyond, however we offer the freedom to cancel your share if necessary. In the event of a cancellation, we are unable to reimburse members for their remaining account balance. Instead we ask members to continue receiving their CSA share until they have used all available credit on their account.

  • Returning Your Box

The wax box that your share is delivered in is not recyclable, but it can be reused several times. Please help us reuse this resource by leaving the box at the drop site.  Unfortunately, due to food safety regulations, we cannot reuse our plastic liners, please return only the cardboard box to your drop site.

  • Privacy Policy

We do not sell, rent or give our email list, customer list or any personal /financial information to anyone.

  • Our Commitment 

First Light Farm is asking you as a consumer to commit to our farm in a way that goes beyond the typical buyer/seller relationship in order to explore a new way of relating to farms, food and a community based on health and localized prosperity. This relationship ensures our commitment to  the most sustainable agricultural methods, and guarantees our community the highest quality produce.

  • Thank You!

Your membership to First Light Farm reflects your commitment to help grow and strengthen the local food network. Thank you for joining with us and enjoy in good health!

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